The Spice Rack Problem

Introduction: The Layer Nobody Talks About The conversation about AI agents is exploding. Governance frameworks, protocol stacks, oversight models — there’s no shortage of discussion about how agents should operate. But there’s a layer underneath…

Make a Customer Your Fan

This post is based on this article I wrote https://www.retailresearch.org/retail-crisis.html EN DE NL A Transformation Guide for Retail Chains Navigating the Experience Gap The Day I Almost Bought a Suit I walked into a store…

Teaching the Machine to Think

This text is based on a very long conversation with Claude, after I had read an article about agentic AI https://www.computerworld.com/article/4135331/ai-agents-still-need-humans-to-teach-them.html EN DE NL Based on the fact, that Claude is just awesome, I was…