Make a Customer Your Fan

This post is based on this article I wrote https://www.retailresearch.org/retail-crisis.html EN DE NL A Transformation Guide for Retail Chains Navigating the Experience Gap The Day I Almost Bought a Suit I walked into a store…

Germany in Energy-Saving Mode

EN DE NL This post is based on an interview with Mr. Ranga Yogeswar, about the German education system. The linked article is in German. You can use the transltion feature in your browser. https://www.news4teachers.de/2025/11/wir-brauchen-eine-art-bildungsrevolution-wissenschaftsjournalist-yogeshwar-im-podcast/…

We Preach Hybrid, Let’s Practice It on the Work Floor

EN DE NL Salesforce’s AI layoffs prove what we’ve known all along — full automation doesn’t work. The future belongs to organizations that practice true hybrid collaboration between humans and AI. https://timesofindia.indiatimes.com/technology/tech-news/after-laying-off-4000-employees-for-ai-agents-salesforce-ceo-marc-benioff-says-ai-doesnt-have-a-soul-it-is-not-/articleshow/124684366.cms “AI doesn’t have…